Privacy Policy

Last updated: June 2025

Vridhi AI ("Vridhi", "we", "our", "us") is operated by Vaibhav Nilaya, #13 Chandapura, Bengaluru, Karnataka 560099, India (UDYAM-KR-03-0710081). This Privacy Policy explains how we collect, use, store, and protect personal data when you use our platform, website, or AI-powered voice and messaging services.

1. Data We Collect

• Contact information: Name, phone number, and email provided when a lead enquires about a property.
• Voice call recordings: AI-initiated calls are processed by Bolna AI. Recordings and transcripts may be stored for quality review and lead qualification.
• WhatsApp messages: Messages sent via the WhatsApp Business API (Meta) are stored in our database to track lead conversations.
• Property & agent data: Listings, photos, prices, and agent profile details entered by registered agents.
• Payment information: Subscription payments are processed by Razorpay. We do not store card numbers — Razorpay stores them under their PCI-DSS certification.
• Usage data: Browser type, IP address, and pages visited, collected automatically via server logs.
• Cookies: Session and analytics cookies. See our Cookie Notice.

2. How We Use Your Data

• To connect property buyers with agents via AI voice calls and WhatsApp.
• To qualify leads and score their intent using AI models (Anthropic Claude).
• To enable agents to manage their listings and follow up on leads.
• To process subscription payments via Razorpay.
• To run property ads on Meta platforms on behalf of agents.
• To improve the platform and detect abuse.

3. Third-Party Services

We share data with the following processors to deliver our service:

• Supabase – Database and file storage (servers in EU/US)
• Anthropic – AI inference for lead qualification
• Bolna AI – Voice calling infrastructure
• Meta (WhatsApp Business API & Ads) – Messaging and ad delivery
• Razorpay – Payment processing (India-based, PCI-DSS)
• Vercel – Web hosting and serverless functions

We do not sell your personal data to any third party.

4. Data Retention

Lead contact data is retained for as long as the agent's account is active, and for up to 12 months after account closure. Voice recordings and transcripts are retained for up to 90 days unless the agent explicitly requests deletion. Payment records are retained for 7 years as required by Indian tax law.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at admin@vridhiai.in.

6. Security

We use HTTPS throughout, Supabase row-level security, and environment-variable–protected API keys. Service-role credentials are never exposed to the browser. We rotate secrets periodically and do not commit credentials to source control.

7. Children's Privacy

Vridhi is not directed at children under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy as our services evolve. Material changes will be notified by email to registered agents. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

Questions or concerns? Email admin@vridhiai.in or visit our Support page.